Things are changing quickly in today’s world and we are here to help you through these uncertain times. This resource center contains helpful tips and tools for you.
Here's a closer look at what we have been working on:
Here are a handful of PDFs we have put together that can also help your business out during this time.
During this period of uncertainty, we want to assure you that we are working harder than ever to provide you with the services and products you need to protect your business. At Angie’s List, the health and safety of our service professionals and homeowners are our top priority. This takes shape in the form of these commitments which we continue to make to you:
During periods of uncertainty, homeowners may make adjustments, but we continue to see demand for service professionals. We recommend you consider the following:
Trust and reliability are more important than ever. Angie’s List is a technology-driven service, and right now, limiting physical contact is essential. We encourage pros to:
Let homeowners know the specific steps you are taking to reduce the spread of Covid-19, including:
Above all, we want you to know we value you and are here to help you. This is a rapidly evolving situation, and like you, we are monitoring it daily. Please don’t hesitate to reach out with questions or concerns.
Finally, if you have been diagnosed with the virus, or exposed to it, we respectfully ask you to discontinue in-person interaction with homeowners for the period recommended by the CDC. For more information, please click here.
Jeremy Stewart, President, Angie’s List
Small and local businesses are experiencing a variety of new challenges. From a change in demand to remote work, things are changing fast during the COVID-19 outbreak and businesses are being forced to adapt. We are working hard to bring you the best resources and information to navigate this challenging time. Check out these links for more information:
Whether you are reaching out to long-time customers or talking to prospective customer, it’s important to be sensitive during this time. Consider using these drafts when talking or emailing with homeowners.
Message to Current Customers
As you already know, we are collectively living through unique times. In order to adhere to guidelines, set out by the government and CDC, we are offering options to limit in-person contact. If you have any projects in the pipeline, we would love to discuss them with you either over the phone or through video, and determine the best route moving forward. If there is any way we can be of help during this time, please don't hesitate to reach out.
Responding to Project Inquiries
Thank you for reaching out about [insert project here]. We are here to serve you. Our excellent staff at [company name] is judiciously following government and CDC guidelines to control the spread of COVID-19. To that end, our team is trained on proper hygiene practices and also offering alternatives to in-person meetings but are still here to help you maintain and upgrade your home. As a first step, we would love to discuss your project with you over phone or video chat and determine the appropriate path moving forward. Thank you for supporting local business!
With the amount of technology we have today it is easy to hop on your computer or pick up your smartphone and video call somebody. Video calls/conferencing can be a great way to keep in touch with your team and even talk to homeowners about projects. Below are helpful links on how to use common video calling software.
Hear from pros on how their business is reacting and how they are putting their customers at ease.
Temporary Shift to Exterior Projects
“Although we are following all the CDC guidelines, we have found our clients, apart from an emergency type service, to be uneasy with us being inside their home. To weather this storm, we are moving more of our marketing budget to advertise the exterior services we offer. I’m also updating my Angie’s List profile to reflect this new direction we are taking.”
- Steven Alexander, Mr. Handyman of Nassau County
Communicating about Health & Safety
“Plumbing and Air Conditioning is not a luxury. It is a necessity. The service we provide is critical for the health and safety of the community. Therefore, we must find ways to conduct business, and take precautions to slow the spread of the virus. Like many, we’ve eliminated handshakes. We let customers know ahead of time the precautions we are taking, including instructing technicians to not shake hands upon arrival. Our trucks fully stocked with gloves and hand sanitizer. Our staff is aware that sanitation is more important than ever.”
- Chris Cunningham, Service Plus Heating, Cooling and Plumbing
Focusing on Business Projects
“We are taking advantage of this time to get caught up on projects that we have put off. We have updated our training material and company policies and already communicated with our employees. We are going to do a little Spring cleaning on our Angie’s List profile and make some much needed updates. Finally, we are documenting our process of working with clients, from quote to project completion, to add consistency to each project.”
- Agnes Vasilkovski, Real Exteriors
Virtually Supporting Staff
“We are suspending manager ride-alongs and are moving to virtual meetings. We will not have company-wide meetings, instead shifting to virtual 1:1 and team meetings. We have also clearly communicated our expectations to our employees that if they are sick or have a fever, they need to stay home. Employees with symptoms of acute respiratory illness should notify management and not return to work until they have been free of fever and any other symptoms for 24 hours, without medicine that would suppress symptoms. We have used this as an opportunity to install air purification systems in the Service Plus building.”
- Chris Cunningham, Service Plus Heating, Cooling and Plumbing
“In regard to the COVID-19 virus we are being as careful and vigilant with our employees and customers as possible on all levels. We have masks available for the sales team for at home customer visits and we encourage social distancing. Sanitizer, disinfectants and other cleaning supplies are available for the entire office and are used as a cautionary measure on a regular basis. Sick employees are not allowed to come to work. Those employees that need to work from home are doing so. We hope to keep everyone healthy and safe.”
- Patrick Miller, Patrick Miller Construction Inc